• Compensation: $21-$24/hour
• Benefits: Comprehensive health and dental benefits after successful completion of a 3-month probationary period.
• Work Type: Full-time, Onsite, Toronto Ontario
• Working Hours: Monday to Friday, 40 hours per week
• Start Date: ASAP – the position is currently open and ready to be filled.
• Training: Structured onboarding and systems training provided 

Patient Experience & Front Desk Coordination

• Provide exceptional customer service to patients and their families through phone, email, and in-person interactions.
• Serve as the primary point of contact for patient inquiries and clinic communication.
• Create a welcoming, professional, and supportive experience for all patients and visitors.
• Coordinate patient flow to support efficient clinic operations and positive patient experiences.

Appointment Scheduling & Administrative Support

• Answer phone calls, schedule appointments, and manage patient inquiries in a timely and professional manner.
• Respond to incoming mail, emails, and correspondence promptly and accurately.
• Handle internal referrals and manage incoming and outgoing faxes.
• Support additional administrative and operational tasks as required.

Patient Records & EMR Administration

• Create and maintain accurate patient charts within the EMR system.
• Ensure patient information and documentation are entered accurately and maintained confidentially.
• Assist with maintaining organized clinic records and documentation processes.
• Support administrative workflows related to patient intake and ongoing care coordination.

Collaboration & Clinic Operations Support

• Coordinate closely with clinical staff to ensure seamless patient experiences and workflow coordination.
• Support communication between patients, clinicians, and administrative teams.
• Assist with patient outreach initiatives and clinic follow-up activities.
• Contribute to a collaborative and team-oriented clinic environment.

Process Improvement & Organizational Support

• Support clinic efficiency through strong organization and attention to detail.
• Assist with maintaining consistent administrative processes and workflows.
• Adapt quickly to changing priorities and operational needs in a fast-paced environment.
• Help identify opportunities to improve patient experience and clinic operations.

• 2+ years of experience working in a medical or healthcare setting.
• Proficiency using electronic medical record (EMR) systems.
• Strong understanding of Microsoft Office Suite and general office software.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Professional, empathetic, and patient-focused approach.
• Collaborative and team-oriented mindset.

• Experience working in a multidisciplinary healthcare clinic.
• Experience coordinating patient scheduling and clinic operations.
• Familiarity with concussion care, rehabilitation, or allied healthcare environments.
• Experience supporting patient outreach or patient education initiatives.
• Experience working in a high-growth or evolving healthcare organization.

• A collaborative, purpose-driven healthcare environment.
• Opportunities for professional growth and advancement.
• Exposure to interdisciplinary healthcare operations and patient care systems.
• The opportunity to work alongside leading healthcare professionals and concussion researchers.
• The ability to make a meaningful impact on patient care and recovery journeys.

• For more about who we are, visit:
• Website🌐 https://www.360concussioncare.com/
• LinkedIN 🔗 https://www.linkedin.com/company/360-concussion-care/ 

1. 30-minute Google Meet screening interview with a member of our team.
2. 1 online up to 60-minute job/cultural interview with members of our team.
3. Reference checks.
4. A decision is communicated and an offer is extended.